Employee Newsletter

Property Management

Best in Class: Monique Felix

Best in Class: Monique Felix

When challenges arise, Property Management Regional Director Monique Felix doesn’t wait to be called – she’s already there. Known for her hands-on leadership and tireless commitment, Monique bridges professionalism with empathy, turning obstacles into opportunities...

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Sycamore Springs PM Team Celebrates their Win!

Sycamore Springs PM Team Celebrates their Win!

Sycamore Springs celebrated being named the Q2 Rewards and Recognition Program winner with a fun lunch outing to Chilis! The team at Sycamore Springs, which is located in Rancho Cucamonga, earned this honor by receiving a stellar five-star rating that outlined their...

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CORE wars 2025: Celebrating Our Maintenance Heroes

CORE wars 2025: Celebrating Our Maintenance Heroes

From a small gathering of 60 in 2015 to more than 190 team members this year – including participants from Texas and third-party managed communities – CORE Wars has grown into one of National CORE’s most anticipated and meaningful traditions. Held at Big Al’s, this...

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River Canyon Apartments Wins Reputation Management Contest!

River Canyon Apartments Wins Reputation Management Contest!

National CORE’s Property Management teams have once again shown why they are the best around! During Q2 2025, we received a record-breaking 101 positive online reviews across our Google, Yelp and Apple property profiles. The boost in reviews is the result of a new...

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Q2 Rewards and Recognition Program Winner Announced

Q2 Rewards and Recognition Program Winner Announced

And the winner is… Sycamore Springs! Let’s all give a big round of applause to Sycamore Springs in Rancho Cucamonga for being selected as the Marketing Department’s Q2 Rewards and Recognition Program winner for earning a stellar five-star rating! The management team...

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Vista de La Sierra Celebrates Q1 R & R Win

Vista de La Sierra Celebrates Q1 R & R Win

Our Q1 Rewards & Recognition Program winners, the Vista de La Sierra property management team, celebrated their Q1 Rewards and Recognition Program win with a delightful luncheon at Olive Garden. The team includes Community Manager Kelcey Haines, Leasing Consultant...

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Our Property Management Team has Star Power!

Our Property Management Team has Star Power!

Congratulations to the following properties for earning 4- and 5-star online reviews for giving stellar customer service and making our communities shine! Your hard work is appreciated, and these reviews are a reflection of your excellence. Thank you for being...

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Celebrating Success at Day Creek

Celebrating Success at Day Creek

The amazing Property Management team at Day Creek Senior Villas joined members of the Marketing Department in May for a long-awaited celebration of their victory in Marketing’s quarterly contest for top-performing properties.

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Vista de La Sierra Wins Quarterly Review Contest

Vista de La Sierra Wins Quarterly Review Contest

And the winner is… Vista de La Sierra! Let’s give a big round of applause to the Vista de La Sierra property management team! Their dedication and helpfulness earned them community praise and the title of First Quarter Rewards and Recognition Program winners from the...

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Five Star Ratings in February

Five Star Ratings in February

In February, our Property Management team did a fantastic job setting a standard of excellence for customer service across all our properties. Their hard work and determination have resulted in a flood of Five Star reviews that showcase how National CORE’s communities...

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Corina Garay Named Director of Relocation

Corina Garay Named Director of Relocation

Please congratulate Corina Garay on her promotion to director of relocation. With over a decade of dedicated service at National CORE and Hope through Housing, Corina brings a wealth of experience and passion to this role. Corina is excited to step into this capacity...

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Five Star Ratings in January

Five Star Ratings in January

Five Star ratings at our amazing communities send a signal to our residents, partners and communities that National CORE’s Best in Class Property Management sets the standard for service quality. It also elevates our presence online and helps ensure our residents know...

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Rewards and Recognition Program Winners – 4th Quarter

Rewards and Recognition Program Winners – 4th Quarter

And the winner is… Day Creek Senior Villas! In late 2024, Resident Services Technician Patrick Kelly received a urgent call from a Day Creek Senior Villas resident: her upstairs neighbor absentmindedly washed their porch with a water hose, raining a torrent of...

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PM Stars: Impressions at Valley Center

PM Stars: Impressions at Valley Center

Congratulations to the Property Management team at Impressions at Valley Center for earning top honors in the Marketing & Communications’ Departments Rewards and Recognitions program for the Third Quarter of 2024. Each quarter, Marketing chooses a team at random...

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Lunch on Us — Crestview Terrace Celebrates

Lunch on Us — Crestview Terrace Celebrates

Crestview Terrace’s Property Management team, which won the Marketing Team's Q1 Rewards and Recognitions prize, celebrated with a lunch in September. Led by Senior Community Manager Jacqueline Berckley, the team includes: Norma Pena, Assistant Manager (Valencia Vista)...

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Rewards and Recognition Program: And the winner is …

Rewards and Recognition Program: And the winner is …

And the winner is … Shadow Hill Apartments. The team at Shadow Hill Apartments won the Marketing Department’s prize for the Second Quarter, a recognition of their stellar reviews. The team includes Community Manager Laura Alonso, Regional Manager Anastacia Davis and...

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CORE Wars 2024 Celebrates Resident Services Technicians

CORE Wars 2024 Celebrates Resident Services Technicians

More than 100 resident services technicians from across California, Texas and Florida threw strikes (and some gutter balls), shot pool and laughed with friends during National CORE’s annual CORE Wars celebration at Big Al’s in Ontario. CORE Wars, started in 2015, is...

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Crestview Terrace Team Wins Free Lunch for 5-Star Review

Crestview Terrace Team Wins Free Lunch for 5-Star Review

Congratulations to the Property Management team at Crestview Terrace for winning National CORE’s top PM team honor for the first quarter of 2024! Led by Senior Community Manager Jacqueline Berckley, the team includes: Corinne Tubens, Assistant Manager (Crestview...

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Strike Team Elevates PM Success

Strike Team Elevates PM Success

Property Management’s Strike Team is an unstoppable force – a proactive group of individuals committed to creating a welcoming environment for staff and residents alike. The group is made up of experts in affordable housing programs, such as recertifications and...

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Mystery Shopping Winners

Mystery Shopping Winners

We are excited to announce our latest Mystery Shopping Winners! Mystery shopping is a market research technique used by many industries to evaluate the quality of products or services from the perspective of the typical customer.  For National CORE, that means Mystery...

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Courtney Richard Takes Helm; Dan Lorraine’s Legacy

Courtney Richard Takes Helm; Dan Lorraine’s Legacy

Amidst a blend of excitement and nostalgia, the National CORE and Hope through Housing community celebrates the remarkable achievements of Courtney Richard and bids farewell to Dan Lorraine, two pivotal figures whose contributions have shaped our property management...

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Region 4 – Achieving Excellence Together

Region 4 – Achieving Excellence Together

National CORE celebrates the outstanding achievements of the Region 4 Property Management team under the exceptional leadership of Regional Property Manager Monique Felix! Monique’s dedicated team achieved remarkable success after months of tireless work to tackle...

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Rising Star Commended for Outstanding Efforts

Rising Star Commended for Outstanding Efforts

Meghan Barnett is one of National CORE’s rising stars! She is relentless in her efforts to help others – distinguishing herself by providing support when communities receive an influx of applications, training dozens of employees and ensuring that residents are housed...

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RSTs Demonstrate Safety Expertise

RSTs Demonstrate Safety Expertise

National CORE resident services technicians discussed property-based safety needs, with a focus on reducing workplace injuries, during a recent gathering with Site Safety Coordinator Eric Cobarrubio and Director of Maintenance Operations Tom Kulinski. RSTs won gift...

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Resident Techs Build Community via CORE Wars

Resident Techs Build Community via CORE Wars

Resident service technicians crowded around a bright yellow racetrack, cheering for Pinewood Derby cars crafted with electrical terminals as exhaust pipes, doorstops as steering wheels and adorned with Lego Batman, National CORE’s logo – and one even done up as The...

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La Misión Village is National CORE’s Top Shop!

La Misión Village is National CORE’s Top Shop!

Staffed by Jose Cardenas and Marcos Garcia, the team earned a perfect score in the first round of National CORE’s 2023 Top Shop Competition and wowed voters in the contest’s final stage with its striking presentation boards. Despite that, Jose didn’t quite believe it...

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Building the Future of Community